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Wednesday, February 22
 

9:00am

Breakfast
Breakfast is the most important meal of the day, don’t miss it! (registration not required)

Wednesday February 22, 2017 9:00am - 10:00am
Oceans Ballroom 10100 International Drive, Orlando, Florida,32821, USA

9:00am

Registration
Get in early to get all your swag and avoid the lines!

Wednesday February 22, 2017 9:00am - 12:00pm
Caribbean A

10:00am

Vendor Expo
Come and meet all these fabulous TOPS Partners. Learn how you can expand the functionality of your management software with these great products and services

Wednesday February 22, 2017 10:00am - 12:00pm
Oceans Ballroom 10100 International Drive, Orlando, Florida,32821, USA

12:00pm

Lunch
Mmmm delicious lunch! (registration not required)

Wednesday February 22, 2017 12:00pm - 1:00pm
Oceans Ballroom 10100 International Drive, Orlando, Florida,32821, USA

12:30pm

Opening Ceremony
We'll get this party started in style! Be sure not to miss the opening ceremony

Speakers
avatar for Andrea Drennen, CMCA

Andrea Drennen, CMCA

Marketing Manager, TOPS Software
Andrea, CMCA, is the primary author of the TOPS CAMblog, a valued resource for Community Association Management Professionals. In addition to being a marketing expert, Andrea has a deep knowledge of software development, technology and issues affecting CAM professionals.


Wednesday February 22, 2017 12:30pm - 1:00pm
Oceans Ballroom 10100 International Drive, Orlando, Florida,32821, USA

1:00pm

The State of TOPS
Mike Hardy, President of TOPS Software speaks about the direction TOPS is heading, and invites you on a journey to learn about everything that's new and pending

Speakers
avatar for Mike Hardy

Mike Hardy

President & CEO, TOPS Software
Mike has specialized in technology and web-based software for over 15 years. He guides TOPS to develop industry leading Property Management software and is passionate about the CAM industry. His vision to make the CAMfire Conference an industry-wide event is a testament to his passion.


Wednesday February 22, 2017 1:00pm - 1:50pm
Oceans Ballroom 10100 International Drive, Orlando, Florida,32821, USA

2:00pm

Miscellaneous Codes
Limited Capacity seats available

Learn how to setup and use miscellaneous accounting codes in this class for TOPS iQ and TOPS Professional users.

Speakers
avatar for Diana Kral

Diana Kral

Corporate Trainer, TOPS Software
Diana has a background in IT and years of experience working for a property management company. She draws on that background, along with her deep knowledge of TOPS, to offer a complete training experience for TOPS clients.



Wednesday February 22, 2017 2:00pm - 2:50pm
Florida Bay 1 10100 International Drive, Orlando, Florida,32821, USA

2:00pm

TOPS [ONE] AR Basics (Hands On)
Limited Capacity full
Adding this to your schedule will put you on the waitlist.

Learn how to perform simple AR functions and the AR cycle in this Hands-on lab for TOPS [ONE].

Computers in the lab are first come, first served. Bring your own device to guarantee hands-on time.

Speakers
avatar for Deb White

Deb White

Corporate Trainer, TOPS Software
Deborah's background is in Computer Support and Networking. After 13 years at TOPS, she has extensive knowledge of TOPS Software products and the CAM industry. She specializes in implementation and training of new and existing clients.


Wednesday February 22, 2017 2:00pm - 2:50pm
Florida Bay 2 10100 International Drive, Orlando, Florida,32821, USA

2:00pm

Activity Feed - The New Workflow in TOPS [ONE]
Limited Capacity seats available

In this TOPS [ONE] class, learn how to use the Activity feed in TOPS [ONE] to change the way you manage your communities based on CRM best practices.

Speakers
avatar for Nancy Marry, CAM

Nancy Marry, CAM

Corporate Trainer, TOPS Software
Nancy is an accounting expert with extensive experience in goods and services accounting and forensic accounting. With her wry sense of humor, she takes accounting (a traditionally boring subject), and makes it fun and informative. Nancy is thoroughly familiar with TOPS and was a Tech Support Team Lead for 6 years.



Wednesday February 22, 2017 2:00pm - 2:50pm
Florida Bay 3 10100 International Drive, Orlando, Florida,32821, USA

2:00pm

Maximize Mediation
Limited Capacity seats available

Maximize Mediation: Community Association Managers enhance their position as a value-added service providers for Associations when they Maximize Mediation

Speakers
avatar for Kat Marquis, Esq

Kat Marquis, Esq

Principal, MARQUIS MEDIATION
Kathleen (Kat) Marquis is well-versed in the benefits, costs and uses of Mediation. She is a practicing Attorney and Mediator, specializing in resolving Community Association disputes. Kat received her Undergraduate Degree as a University Scholar in Psychology from McGill University in Montreal. She graduated Cum Laude from Suffolk University Law School. Attorney Marquis is a Dispute Resolution Professional and is a Court Certified Mediator... Read More →



Wednesday February 22, 2017 2:00pm - 2:50pm
Tampa Bay 1 10100 International Drive, Orlando, Florida,32821, USA

2:00pm

Zombie Foreclosures: How is This Still a Thing?

In this panel discussion, session attendees will gain the insight of experienced managers and community association lawyers, including one who has spent the past 4 years representing banks in foreclosure cases just like these. Attendees will learn of the dangers vacant homes possess, what banks are doing to resolve the issue, and the options that are available to communities.

Outline / Syllabus
  1. Prevalence of zombie foreclosures across America
  2. The impact of Zombie Foreclosures on Community Associations
  3. What is taking banks so long to foreclose?
  4. What options do Community Associations have?
  5. Resources that can help you deal with vacant homes in the communities you manage
  6. Questions and Answers

Moderators
avatar for Amanda Hilton, CMCA, AMS

Amanda Hilton, CMCA, AMS

Account Executive, TOPS Software, LLC
Prior to coming to TOPS, Amanda spent 10 years in the trenches as a licensed portfolio manager working with a wide array of communities in Dallas, Texas, including single family, condo, high rise, retail, master-planned and developing communities. This experience, combined with her knowledge working with large-scale management companies gives Amanda a unique perspective into the challenges affecting CAM professionals today.

Speakers
avatar for Laura M. Ballard, Esq

Laura M. Ballard, Esq

AriasBosinger
Laura’s practice focuses on business and civil litigation, with an emphasis on representing creditors and real estate investors. Laura began her career as an Assistant Public Defender for the Ninth Judicial Circuit in Orlando, Florida. Thereafter she started her own practice primarily handling residential and commercial real estate transactions, corporate transactions, and business entity formation. In 2008, Laura increased her... Read More →
avatar for Desiree McCarthy, Esq.

Desiree McCarthy, Esq.

Desiree McCarthy has been practicing law as a civil litigation attorney since 2009 with a concentration in real property and title. While working at one of the largest real estate litigation firms in South Florida, Desiree has represented some of the largest national creditors in a variety of property disputes. Desiree has had success at the circuit and appellate level of litigation and transaction practice. Her experience includes both circuit... Read More →
avatar for Don H. Nguyen, Esq.

Don H. Nguyen, Esq.

Founding Partner, DHN Attorneys
Attorney Don H. Nguyen, Esq. is the founding partner of DHN | Attorneys. A graduate of prestigious Vanderbilt University Law School in 2007, Don has been helping boards build better communities for nearly a decade. Don is an experienced attorney and a licensed title agent with the Attorneys Title Insurance Fund. Don is one of the youngest attorneys in Florida to have obtained a Preeminent "AV" Rating from Martindale-Hubbell, a distinction that... Read More →
avatar for Carlos Arias, J.D.

Carlos Arias, J.D.

Shareholder, Arias Bosinger
Carlos’ practice is primarily focused on real estate law, with an emphasis on representing condominium, cooperative and homeowner associations. | | He is also an experienced litigator admitted to practice in all Florida state courts and both federal and bankruptcy courts in the Northern, Southern and Middle Districts of Florida. In representation of his clients, Carlos attempts to facilitate resolution of all issues without the need for... Read More →



Wednesday February 22, 2017 2:00pm - 2:50pm
Tampa Bay 2 10100 International Drive, Orlando, Florida,32821, USA

2:00pm

Community Management 101: Part 1**
The basic things you need to know to begin a career managing HOA's (Part 1)

**This class is available for additional fee. Please register using the following link:

https://www.eventbrite.com/e/community-association-management-101-with-julie-adamen-tickets-29494086607

Speakers
avatar for Julie Adamen

Julie Adamen

President, Adamen, Inc.
Julie Adamen in the principal of Adamen Inc., a national consulting and employment firm specializing in the community management industry formed in 1997.  She is a recognized expert in community management, community management compensation and association and management company operations.  She is a prolific author, educator, motivational speaker and trainer for community managers and Boards of Directors.  | Julie has been... Read More →


Wednesday February 22, 2017 2:00pm - 2:50pm
Caribbean C 10100 International Drive, Orlando, Florida,32821, USA

2:00pm

Bribes Alive – Ethics and Management Considerations for Managers Today
Limited Capacity seats available

Take a journey down the ethics highway and supplements with real cases affecting managers today.

This course is approved by the Community Association Managers International Certification Board (CAMICB) to fulfill continuing education requirements for the CMCA® certification. www.camicb.org.

How to Claim CAMICB CEU Credits: (applies to CMCA, AMS, LSM, PCAM)  

If you were signed up on the roster for a credit class, you will be receiving a certificate for that class in the mail. A copy of this certificate will need to be mailed to the CAMICB along with your re-certification application, to receive credit for the class. 

Class instructors will independently provide CAMICB with the class roster for confirmation, so you will only be eligible for CEUs if you signed in upon joining the class. 

Speakers
avatar for Paul Grucza, CMCA, AMS, PCAM

Paul Grucza, CMCA, AMS, PCAM

Director of Education & Client Engagement, CWD Group, Inc. AAMC
Paul has been actively involved in the Apartment, Association Management and Training field for well over 35 years. He is currently Director of Educational Services and Client Engagement at The CWD Group, Inc. AAMC® in Seattle, Washington. His professional experience includes conventional and subsidized apartment management, association management including luxury high rise condominiums, large scale HOA and cooperative units, commercial... Read More →



Wednesday February 22, 2017 2:00pm - 2:50pm
Tampa Bay 3 10100 International Drive, Orlando, Florida,32821, USA

2:00pm

Future Tech: Management Features
Limited Capacity filling up

Ever wanted to get in on the ground floor of a new TOPS feature? Join the TOPS product team to see what we are working on with Management Features, and share your feedback and experience to make it even better!

Speakers
avatar for Kris Beauchamp

Kris Beauchamp

Product Manager, TOPS Software
Kris is a passionate technologist with a background in start-ups, Mobile Technology, Printing, and Web Development. He is new to the HOA Space but brings a wealth of knowledge to improve efficiency in the software that drives Community Management. He recommends you take him aside and share your perspective of the industry and how you plan to grow your business!
avatar for Aaron Jorgensen

Aaron Jorgensen

UI/UX Developer, TOPS Software
Prior to joining TOPS, Aaron spent 9 years as owner of digital media agency working with small, medium and even Fortune 100 companies, growing their businesses with branding, marketing and design services. His web design and branding work has been published in multiple books and publications.


Wednesday February 22, 2017 2:00pm - 2:50pm
Coral A 10100 International Drive, Orlando, Florida,32821, USA

2:00pm

Buying/Selling: Business Valuation
Limited Capacity seats available

Are you thinking of selling your management company, or buying another one? How do you know if the offer is a good one? How can you place a value on a management company? James Bradley puts his years of valuation experience to work for you

Speakers
avatar for James Bradley

James Bradley

Vice President, Disaster Consulting Services
James Bradley is the Vice President of Partnership Development for Disaster Consulting Services. He oversees the strategic property management partnerships nationwide. Prior to Joining DCS, James held positions as the President/CEO of Associa Colorado, Senior Vice President and Director of Association Banking for State Bank & Trust, and was a banking Relationship Manager for BB&T Bank – Association Services.  Prior to these roles, he owned and... Read More →



Wednesday February 22, 2017 2:00pm - 2:50pm
Pensacola Bay 10100 International Drive, Orlando, Florida,32821, USA

3:00pm

Outsourcing Panel
Industry experts from both sides of the aisle get together to talk about the benefits (and pitfalls) of outsourcing, and to answer audience questions

Moderators
avatar for Patrick Hixson

Patrick Hixson

CEO/Principal, AssociationReady
Patrick is an alum of The University of Georgia. Prior to coming to TOPS, Patrick worked in the Homeowners Association Management industry for 7 years at AssociationREADY. Patrick has a background in the Real Estate software industry with large home builders where he played an integral part in developing and growing a national builders risk insurance program for the new construction industry. By working directly with Management Companies... Read More →

Speakers
CF

Clyde Forest

CEO, COMWeb Internet Solutions, Inc
avatar for Sheldon Lewis

Sheldon Lewis

VP, Business Development, PayLease
avatar for Mickey McGuire

Mickey McGuire

VP, Sales, SouthData
Mickey McGuire is the Vice President of Sales for SouthData, a national supplier of printed and electronic communications specializing in the HOA Market and has been with SouthData for over 14 years.In this capacity he oversees the sales and marketing of a sales team that covers the US. In addition, he is involved with all factions of the SouthData organization including Customer Service, Manufacturing and IT product and services... Read More →
avatar for Jan Skinner

Jan Skinner

Accounting System Partner Evangelist, AvidXchange
For over 20+ years, Jan has helped companies solve problems by helping them adopt technology or accounting software solutions. Jan’s past experience and industry relationships in the accounting system community were the perfect fit for her current role of driving strategic relationships with Accounting System partners. Many people in the industry recognize Jan from her 10 years at Best Software, Inc., where she worked as a “utility... Read More →


Wednesday February 22, 2017 3:00pm - 3:50pm
Oceans Ballroom 10100 International Drive, Orlando, Florida,32821, USA

4:00pm

Advanced Lending
Limited Capacity seats available

This course is approved by the Community Association Managers International Certification Board (CAMICB) to fulfill continuing education requirements for the CMCA® certification. www.camicb.org.

How to Claim CAMICB CEU Credits: (applies to CMCA, AMS, LSM, PCAM)  

If you were signed up on the roster for a credit class, you will be receiving a certificate for that class in the mail. A copy of this certificate will need to be mailed to the CAMICB along with your re-certification application, to receive credit for the class. 

Class instructors will independently provide CAMICB with the class roster for confirmation, so you will only be eligible for CEUs if you signed in upon joining the class. 


Speakers
avatar for Kellie Dickerson

Kellie Dickerson

Vice President / Relationship Manager, BB&T Association Services
Kellie Dickerson, CMCA holds a Bachelors degree in Corporate Communication from the College of Charleston.  She has worked banking for over 15 years, spending the last 10 at BB&T.  As an employee of the bank’s Association Services division, Kellie’s work is devoted exclusively to the community association industry.  She is a Past-President of the Central Virginia Chapter of CAI and current Director of the Southeastern Virginia chapter... Read More →

Partners
avatar for BB&T

BB&T

BB&T
BB&T is a proud provider of services to the property management industry. Let us save you time and money with our lockbox processing, ACH, coupon book and statement printing and transmission services. Plus, view payment images and download forms online. Member FDIC.



Wednesday February 22, 2017 4:00pm - 4:50pm
Tampa Bay 2 10100 International Drive, Orlando, Florida,32821, USA

4:00pm

Customising Bills & Statements
Limited Capacity seats available

Learn how to use the Advanced Bills and Statements module to customize documents in this class for TOPS iQ and TOPS Professional users.

Speakers
avatar for Diana Kral

Diana Kral

Corporate Trainer, TOPS Software
Diana has a background in IT and years of experience working for a property management company. She draws on that background, along with her deep knowledge of TOPS, to offer a complete training experience for TOPS clients.



Wednesday February 22, 2017 4:00pm - 4:50pm
Florida Bay 1 10100 International Drive, Orlando, Florida,32821, USA

4:00pm

Preparing for your Year End Audit - Why it Matters
Limited Capacity seats available

Auditing is a fact of life for community associations. Learn what you need to know, how to prepare for an audit, what materials you need to gather, and how to make sure your audits go smoothly.

NOTE: This class has a follow up! To see the principals of this session in action, we encourage you to also sign up for "Preparing for an Audit in TOPS [ONE]" by Nancy Marry. We recommend that you take these two classes together to get the full impact.

Speakers
avatar for Vishnu Sharma, CPA CFE

Vishnu Sharma, CPA CFE

Founder & President, Sharma & Associates, Inc.
Vishnu Sharma is President and founder of Sharma & Associates, Inc., an accounting firm that provides accounting, audit and tax related services to community associations throughout South Florida. Mr. Sharma holds professional designations as both a Certified Public Accountant and a Certified Fraud Examiner. Before starting at the Firm, Mr. Sharma was a partner with Lieberman, Sharma & Associates, Inc., a certified public accounting firm based in... Read More →



Wednesday February 22, 2017 4:00pm - 4:50pm
Pensacola Bay 10100 International Drive, Orlando, Florida,32821, USA

4:00pm

Online Voting: Benefit or Bust
Limited Capacity seats available

Florida joined almost two dozen other states last year in being able to conduct association membership votes electronically. Now that this technology is permitted how easily will it be embraced and can its use maximize voter participation while also minimizing the potential for fraud?

Speakers
avatar for Steve H. Mezer

Steve H. Mezer

Steven Mezer is a Shareholder in the Community Association Law Practice Group in the Firm's Tampa Bay office. He has extensive experience in all aspects of community association operations and community association law. He represents condominium, homeowner and cooperative associations, where he handles matters relating to issues including collection of assessments, covenant enforcement and foreclosures. | | Mr. Mezer has extensive experience in... Read More →



Wednesday February 22, 2017 4:00pm - 4:50pm
Tampa Bay 1 10100 International Drive, Orlando, Florida,32821, USA

4:00pm

TOPS [ONE] Automation (Hands On)
Limited Capacity full
Adding this to your schedule will put you on the waitlist.

Learn how to automate scheduled charges, reoccuring payables and Reports generation in this hand-on lab for TOPS [ONE].

Computers in the lab are first come, first served. Bring your own device to guarantee hands-on time.

Speakers
avatar for Deb White

Deb White

Corporate Trainer, TOPS Software
Deborah's background is in Computer Support and Networking. After 13 years at TOPS, she has extensive knowledge of TOPS Software products and the CAM industry. She specializes in implementation and training of new and existing clients.


Wednesday February 22, 2017 4:00pm - 4:50pm
Florida Bay 2 10100 International Drive, Orlando, Florida,32821, USA

4:00pm

Setting Up Codes in TOPS [ONE]
Limited Capacity seats available

Learn how to use the codes module in TOPS [ONE] to define all of the default settings for your community

Speakers
avatar for Nancy Marry, CAM

Nancy Marry, CAM

Corporate Trainer, TOPS Software
Nancy is an accounting expert with extensive experience in goods and services accounting and forensic accounting. With her wry sense of humor, she takes accounting (a traditionally boring subject), and makes it fun and informative. Nancy is thoroughly familiar with TOPS and was a Tech Support Team Lead for 6 years.



Wednesday February 22, 2017 4:00pm - 4:50pm
Florida Bay 3 10100 International Drive, Orlando, Florida,32821, USA

4:00pm

Community Management 101: Part 2**
The basic things you need to know to begin a career managong HOA's (Part 2)

**This class is available for additional fee. Please register using the following link:

https://www.eventbrite.com/e/community-association-management-101-with-julie-adamen-tickets-29494086607

Speakers
avatar for Julie Adamen

Julie Adamen

President, Adamen, Inc.
Julie Adamen in the principal of Adamen Inc., a national consulting and employment firm specializing in the community management industry formed in 1997.  She is a recognized expert in community management, community management compensation and association and management company operations.  She is a prolific author, educator, motivational speaker and trainer for community managers and Boards of Directors.  | Julie has been... Read More →


Wednesday February 22, 2017 4:00pm - 4:50pm
Caribbean C 10100 International Drive, Orlando, Florida,32821, USA

4:00pm

Alternative Forms of Communication for Community Associations
Limited Capacity seats available

SMS? Email Blasts? Social Media? Learn how real managers have leveraged alternative forms of communications to solve problems in their communities.

Speakers
AW

Andrew Woytowich

Pilera Software
Andrew Woytowich is a senior account manager at TOPS Software where he has worked for over 7 years. He has worked with software and technology for over 15 years overall using his experiences to closely work with clients in a consultative manner with a touch of great care.



Wednesday February 22, 2017 4:00pm - 4:50pm
Tampa Bay 3 10100 International Drive, Orlando, Florida,32821, USA

4:00pm

Future Tech: Owner & Board Access in TOPS [ONE]
Limited Capacity full
Adding this to your schedule will put you on the waitlist.

Ever wanted to get in on the ground floor of a new TOPS feature? Join the TOPS product team to see what we are working on with Owner & Board Access, and share your feedback and experience to make it even better!

Speakers
avatar for Kris Beauchamp

Kris Beauchamp

Product Manager, TOPS Software
Kris is a passionate technologist with a background in start-ups, Mobile Technology, Printing, and Web Development. He is new to the HOA Space but brings a wealth of knowledge to improve efficiency in the software that drives Community Management. He recommends you take him aside and share your perspective of the industry and how you plan to grow your business!
avatar for Aaron Jorgensen

Aaron Jorgensen

UI/UX Developer, TOPS Software
Prior to joining TOPS, Aaron spent 9 years as owner of digital media agency working with small, medium and even Fortune 100 companies, growing their businesses with branding, marketing and design services. His web design and branding work has been published in multiple books and publications.


Wednesday February 22, 2017 4:00pm - 4:50pm
Coral A 10100 International Drive, Orlando, Florida,32821, USA

5:00pm

Happy Hour
Best time of the day! Join us on the patio for a drink and a snack to meet and mingle with like-minded CAM professionals. This is an excellent networking opportunity - be sure to bring your business cards!

Wednesday February 22, 2017 5:00pm - 6:00pm
Oceans Ballroom 10100 International Drive, Orlando, Florida,32821, USA
 
Thursday, February 23
 

8:30am

Breakfast
Breakfast is the most important meal of the day, don’t miss it! (registration not required)

Thursday February 23, 2017 8:30am - 9:00am
Oceans Ballroom 10100 International Drive, Orlando, Florida,32821, USA

9:00am

Transformational Conversations
Unapologetic Hustler. Prolific Blogger. Best-Selling Author. Anthony Ianarino, author of The Only Sales Guide You'll Ever Need, is also one of the top sales consultants in the country.

At its heart, sales is the art of caring enough to help create value. This keynote will focus on how to talk about the stuff that you need to talk about even when it's uncomfortable. You'll learn value creation, me management, and how to serve your audience. At the end of this session, you will have the skills to transform difficult conversations into effective communications.

Speakers
avatar for Anthony Ianarino

Anthony Ianarino

President, Solutions Staffing
S. Anthony Iannarino, J.D. is President and Chief Sales Officer for SOLUTIONS Staffing, a best-in-class staffing firm, and the Director of B2B Sales Coach & Consultancy. |   | Anthony also works as an adjunct faculty member at Capital University’s School of Management and Leadership. He teaches Personal Selling in the undergraduate program, and he teaches Persuasive Marketing and Social Media Marketing in the MBA program... Read More →


Thursday February 23, 2017 9:00am - 9:50am
Oceans Ballroom 10100 International Drive, Orlando, Florida,32821, USA

10:00am

Is Reporting HOA Payments to Credit Bureaus Legal?
Speakers
avatar for Oscar Marquis

Oscar Marquis

Oscar Marquis is the principal of the law firm, Oscar Marquis & Associates, which specializes in privacy and consumer reporting. He also serves as and Independent Legal Consultant to the international law firm of Hunton & Williams on credit reporting, GLB and other privacy matters. Mr. Marquis served as General Counsel of Trans Union LLC, one of the three nationwide consumer reporting agencies for over 24 years. At Trans Union, Mr... Read More →

Partners
avatar for Sperlonga

Sperlonga

Sperlonga helps associations and management companies by facilitating the reporting of assessment payment history for each unit every month to a credit bureau. We offer a proactive solution that can help improve the financial health of Associations. All while spending less time and money than with using reactive methods.  Our service reduces delinquencies, improves association cash flow, and positively impact owner’s credit... Read More →



Thursday February 23, 2017 10:00am - 10:50am
Tampa Bay 1 10100 International Drive, Orlando, Florida,32821, USA

10:00am

Preparing for an Audit in TOPS [ONE]
Limited Capacity seats available

NOTE: This class is a follow up to "Preparing for your Year End Audit - Why it Matters" by Vishnui Sharma, CPA. We recommend that you take these two classes together to get the full picture.

Auditing is a fact of life for community associations. Learn how to use TOPS [ONE] to prepare for an audit for your communities, from what reports to run, to hiding and showing transactions, to audit logs.

Speakers
avatar for Nancy Marry, CAM

Nancy Marry, CAM

Corporate Trainer, TOPS Software
Nancy is an accounting expert with extensive experience in goods and services accounting and forensic accounting. With her wry sense of humor, she takes accounting (a traditionally boring subject), and makes it fun and informative. Nancy is thoroughly familiar with TOPS and was a Tech Support Team Lead for 6 years.



Thursday February 23, 2017 10:00am - 10:50am
Florida Bay 3 10100 International Drive, Orlando, Florida,32821, USA

10:00am

Top 10 Board Financial Questions, Answered
Limited Capacity filling up

Helping the board understand their financials can be a real challenge, especially if they come from a finance background. CPA James Ernst will provide quick and ready ways to provide answers to the top questions your boards are asking


This course is approved by the Community Association Managers International Certification Board (CAMICB) to fulfill continuing education requirements for the CMCA® certification. www.camicb.org.

How to Claim CAMICB CEU Credits: (applies to CMCA, AMS, LSM, PCAM)  

If you were signed up on the roster for a credit class, you will be receiving a certificate for that class in the mail. A copy of this certificate will need to be mailed to the CAMICB along with your re-certification application, to receive credit for the class. 

Class instructors will independently provide CAMICB with the class roster for confirmation, so you will only be eligible for CEUs if you signed in upon joining the class. 


Speakers
avatar for James Ernst

James Ernst

Owner/CPA, James Ernst Accounting
Jim was licensed by the California Board of Accountancy in 1980 as a Certified Public Accountant (CPA)   | and has been working in the areas of accounting, tax and consulting ever since. He has a Master’s Degree  in  Taxation  (MS-Tax)  from  Golden  Gate  University  in  California  and a  Bachelor’s  degree  in Business/Accounting from California State... Read More →



Thursday February 23, 2017 10:00am - 10:50am
Pensacola Bay 10100 International Drive, Orlando, Florida,32821, USA

10:00am

Global Reporting
Limited Capacity seats available

Learn how Global Reporting can help you work miracles in this class for TOPS iQ and TOPS Professional users.

Speakers
avatar for Diana Kral

Diana Kral

Corporate Trainer, TOPS Software
Diana has a background in IT and years of experience working for a property management company. She draws on that background, along with her deep knowledge of TOPS, to offer a complete training experience for TOPS clients.



Thursday February 23, 2017 10:00am - 10:50am
Florida Bay 1 10100 International Drive, Orlando, Florida,32821, USA

10:00am

TOPS [ONE] Owner Resales & Custom Fields (Hands On)
Limited Capacity seats available

See for yourself how the resale process works and how to set up and use custom fields in this Hands-on lab for TOPS [ONE].

Computers in the lab are first come, first served. Bring your own device to guarantee hands-on time.

Speakers
avatar for Deb White

Deb White

Corporate Trainer, TOPS Software
Deborah's background is in Computer Support and Networking. After 13 years at TOPS, she has extensive knowledge of TOPS Software products and the CAM industry. She specializes in implementation and training of new and existing clients.


Thursday February 23, 2017 10:00am - 10:50am
Florida Bay 2 10100 International Drive, Orlando, Florida,32821, USA

10:00am

Board of Directors and Committees: Part 1**
Who they are, what they do and what you do for them (Part 1)

**This class is available for additional fee. Please register using the following link:  

Speakers
avatar for Julie Adamen

Julie Adamen

President, Adamen, Inc.
Julie Adamen in the principal of Adamen Inc., a national consulting and employment firm specializing in the community management industry formed in 1997.  She is a recognized expert in community management, community management compensation and association and management company operations.  She is a prolific author, educator, motivational speaker and trainer for community managers and Boards of Directors.  | Julie has been... Read More →


Thursday February 23, 2017 10:00am - 10:50am
Caribbean C 10100 International Drive, Orlando, Florida,32821, USA

10:00am

Blogging for Management Companies
Limited Capacity seats available

One of the cheapest and easiest forms of advertisement is your management company blog. How to get started, pitfalls to avoid, who should write it, what to write about and the answers to your questions!

Speakers
avatar for Tanoa Lynne Poirier

Tanoa Lynne Poirier

President, Poirier Enterprises Inc
Shared experiences in management. Networking, encouragement, education and raising the bar of professionalism in our industry.



Thursday February 23, 2017 10:00am - 10:50am
Tampa Bay 3 10100 International Drive, Orlando, Florida,32821, USA

10:00am

Future Tech: Business Intelligence in TOPS [ONE]
Limited Capacity filling up

Ever wanted to get in on the ground floor of a new TOPS feature? Join the TOPS product team to see what we are working on with the new Business Intelligence Module, and share your feedback and experience to make it even better!

Speakers
avatar for Kris Beauchamp

Kris Beauchamp

Product Manager, TOPS Software
Kris is a passionate technologist with a background in start-ups, Mobile Technology, Printing, and Web Development. He is new to the HOA Space but brings a wealth of knowledge to improve efficiency in the software that drives Community Management. He recommends you take him aside and share your perspective of the industry and how you plan to grow your business!
avatar for Aaron Jorgensen

Aaron Jorgensen

UI/UX Developer, TOPS Software
Prior to joining TOPS, Aaron spent 9 years as owner of digital media agency working with small, medium and even Fortune 100 companies, growing their businesses with branding, marketing and design services. His web design and branding work has been published in multiple books and publications.


Thursday February 23, 2017 10:00am - 10:50am
Coral A 10100 International Drive, Orlando, Florida,32821, USA

10:00am

Participative Leadership
Limited Capacity seats available

Describes participative leadership. How to utilize your employees to improve the quality of a business decision and get buy in by employees.

Speakers
avatar for Alan Crandall

Alan Crandall

Senior Vice President, Mutual of Omaha Bank
Mr. Crandall is an award winning speaker who has worked 30 years in the banking profession with 26 of those years specializing in association banking services. Prior to banking associations, Alan owned his own HOA management company in Northern California. | | Mr. Crandall has served on the board of directors for several trade organization chapters over the years. He has held a California R/E License and a Property and Casualty Insurance... Read More →


Thursday February 23, 2017 10:00am - 10:50am
Tampa Bay 2 10100 International Drive, Orlando, Florida,32821, USA

11:00am

Personally Identifying Information
Speakers
avatar for Mike Corbera

Mike Corbera

RevoPay
Mike Corbera is CEO of RevoPay, leading strategy, sales / marketing , technology and operations for  the company, with an emphasis on culture. A serial technology entrepreneur, Mike has led and raised capital for SaaS and ASP platforms throughout his career.    | | A former attorney specializing in Payments and eCommerce, Mike is a graduate of Vanderbilt Law School and Harvard Business School.  He maintains active ABA... Read More →



Thursday February 23, 2017 11:00am - 11:50am
Tampa Bay 3 10100 International Drive, Orlando, Florida,32821, USA

11:00am

Banks and Reconciliation in TOPS [ONE]
Limited Capacity seats available

Lockbox processing, how to reconcile checkbook,Global banks features (Master Bank Concept) Let me know what to do with this one - maybe Andrea can go on and change the description.

Speakers
avatar for Nancy Marry, CAM

Nancy Marry, CAM

Corporate Trainer, TOPS Software
Nancy is an accounting expert with extensive experience in goods and services accounting and forensic accounting. With her wry sense of humor, she takes accounting (a traditionally boring subject), and makes it fun and informative. Nancy is thoroughly familiar with TOPS and was a Tech Support Team Lead for 6 years.



Thursday February 23, 2017 11:00am - 11:50am
Florida Bay 3 10100 International Drive, Orlando, Florida,32821, USA

11:00am

Conservation - It's No Longer Just a Buzzword
Limited Capacity seats available

Millennials represent the biggest group of homebuyers in America. It is a generation that really cares about conservation and living in a community that prioritizes the environment. As an association manager, how can you apply green methods that please your homeowners but also help to cut cost? In this session, we will discuss what is important to this new wave of homeowners, particularly focusing on green initiatives, tools and tips for going green, and how it can actually improve your bottom line. We’ll also discuss how you can market your association as a green community to appease current and prospective homeowners.

Speakers
avatar for Matt Amoia

Matt Amoia

PayLease
As Vice President of PayLease, Matt Amoia is responsible for day-to-day management   | of PayLease's client base. His teams of Onboarding, Account Management and Client Service Specialists provide support and expertise for the company's products and services. As one of the early employees of PayLease, Matt has been pivotal in shaping the company's roadmap.    |    |           Matt is a... Read More →



Thursday February 23, 2017 11:00am - 11:50am
Tampa Bay 1 10100 International Drive, Orlando, Florida,32821, USA

11:00am

My Horoscope Said I'd Be a Great Manager and Other Lies
Limited Capacity seats available

Managers develop with differing tools and in different ways. Community management of today is a far cry from its origins 45+ years ago and continues to grow and evolve. We'll explore trends in manager development, discuss best practices and share stories of growth (and no growth) providing attendees an opportunity to check in with their current skill levels and provide tools to help them grow to better serve their clientele.

Speakers
avatar for Paul Grucza, CMCA, AMS, PCAM

Paul Grucza, CMCA, AMS, PCAM

Director of Education & Client Engagement, CWD Group, Inc. AAMC
Paul has been actively involved in the Apartment, Association Management and Training field for well over 35 years. He is currently Director of Educational Services and Client Engagement at The CWD Group, Inc. AAMC® in Seattle, Washington. His professional experience includes conventional and subsidized apartment management, association management including luxury high rise condominiums, large scale HOA and cooperative units, commercial... Read More →



Thursday February 23, 2017 11:00am - 11:50am
Tampa Bay 2 10100 International Drive, Orlando, Florida,32821, USA

11:00am

Preparing for the Annual Meeting
Limited Capacity seats available

It comes around every year, and every year you feel like you're starting over from scratch! Get the tools, tips and tricks you need to prep for the next AGM like a champ in this class for TOPS iQ and TOPS Professional users.

Speakers
avatar for Diana Kral

Diana Kral

Corporate Trainer, TOPS Software
Diana has a background in IT and years of experience working for a property management company. She draws on that background, along with her deep knowledge of TOPS, to offer a complete training experience for TOPS clients.



Thursday February 23, 2017 11:00am - 11:50am
Florida Bay 1 10100 International Drive, Orlando, Florida,32821, USA

11:00am

TOPS [ONE] Form Letters (Hands On)
Limited Capacity full
Adding this to your schedule will put you on the waitlist.

Learn how to update and modify Form Letter Templates in this Hands-on lab for TOPS [ONE].

Computers in the lab are first come, first served. Bring your own device to guarantee hands-on time.

Speakers
avatar for Deb White

Deb White

Corporate Trainer, TOPS Software
Deborah's background is in Computer Support and Networking. After 13 years at TOPS, she has extensive knowledge of TOPS Software products and the CAM industry. She specializes in implementation and training of new and existing clients.


Thursday February 23, 2017 11:00am - 11:50am
Florida Bay 2 10100 International Drive, Orlando, Florida,32821, USA

11:00am

Boards of Directors and Committees: Part 2**
Who they are, what they do and what you do for them (Part 2)

**This class is available for additional fee. Please register using the following link:

https://www.eventbrite.com/e/community-association-management-101-with-julie-adamen-tickets-29494086607 

Speakers
avatar for Julie Adamen

Julie Adamen

President, Adamen, Inc.
Julie Adamen in the principal of Adamen Inc., a national consulting and employment firm specializing in the community management industry formed in 1997.  She is a recognized expert in community management, community management compensation and association and management company operations.  She is a prolific author, educator, motivational speaker and trainer for community managers and Boards of Directors.  | Julie has been... Read More →


Thursday February 23, 2017 11:00am - 11:50am
Caribbean C 10100 International Drive, Orlando, Florida,32821, USA

11:00am

Future Tech: Management Company Module in TOPS [ONE]
Limited Capacity filling up

Ever wanted to get in on the ground floor of a new TOPS feature? Join the TOPS product team to see what we are working on with the new Management Company Module, and share your feedback and experience to make it even better!

Speakers
avatar for Kris Beauchamp

Kris Beauchamp

Product Manager, TOPS Software
Kris is a passionate technologist with a background in start-ups, Mobile Technology, Printing, and Web Development. He is new to the HOA Space but brings a wealth of knowledge to improve efficiency in the software that drives Community Management. He recommends you take him aside and share your perspective of the industry and how you plan to grow your business!
avatar for Aaron Jorgensen

Aaron Jorgensen

UI/UX Developer, TOPS Software
Prior to joining TOPS, Aaron spent 9 years as owner of digital media agency working with small, medium and even Fortune 100 companies, growing their businesses with branding, marketing and design services. His web design and branding work has been published in multiple books and publications.


Thursday February 23, 2017 11:00am - 11:50am
Coral A 10100 International Drive, Orlando, Florida,32821, USA

11:00am

Alternative Revenue Streams
Limited Capacity filling up

If you are looking to increase profitability in your management company, this is the class for you! Learn about some of the alternate revenue streams that are available to you and how they can help your organization

Speakers
avatar for Andrea Meyer-Smith, PCAM

Andrea Meyer-Smith, PCAM

Senior Account Executive, TOPS Software
Andrea Meyer graduated Summa Cum Laude from the University of Texas at Dallas with a degree in Psychology. She also holds the highest designation in Community Management, the PCAM (Professional Community Association Manager). Andrea is a Senior Account Executive for TOPS Software, makers of the TOPS suite of software applications for condo and HOA management. | | Andrea was previously the CEO of a large management company and has 13 years... Read More →



Thursday February 23, 2017 11:00am - 11:50am
Pensacola Bay 10100 International Drive, Orlando, Florida,32821, USA

12:00pm

Lunch/Vendor Introductions
Mmmm delicious lunch! (registration not required)

Thursday February 23, 2017 12:00pm - 1:00pm
Oceans Ballroom 10100 International Drive, Orlando, Florida,32821, USA

1:00pm

Management MASH
When your community or management company is hit with a major crisis, it's already too late to come up with a plan. Learn how one management company handled a crisis situation and get the steps to build a proactive plan so you are ready if a crisis ever hits.

Speakers
avatar for Rolf Crocker, AMS, CCAM

Rolf Crocker, AMS, CCAM

CEO/Principal, OMNI Community Management
Rolf Crocker is Chief Executive Officer and Principal of OMNI Community Management, LLC in Fair Oaks, California. He began his career in Community Management as an on-site Maintenance Manager in 1988. Over the last 27 years, Rolf has served in a variety of management capacities in the community association industry, including CEO of M&C Association Management Services and concurrently, National Vice President developing training and education... Read More →


Thursday February 23, 2017 1:00pm - 1:50pm
Oceans Ballroom 10100 International Drive, Orlando, Florida,32821, USA

2:00pm

Collections Process in TOPS [ONE]
Limited Capacity seats available

Learn soup to nuts how the collections process works in TOPS [ONE], from setting up codes, to collection actions, to letters, to hold flags.

Speakers
avatar for Nancy Marry, CAM

Nancy Marry, CAM

Corporate Trainer, TOPS Software
Nancy is an accounting expert with extensive experience in goods and services accounting and forensic accounting. With her wry sense of humor, she takes accounting (a traditionally boring subject), and makes it fun and informative. Nancy is thoroughly familiar with TOPS and was a Tech Support Team Lead for 6 years.



Thursday February 23, 2017 2:00pm - 2:50pm
Florida Bay 3 10100 International Drive, Orlando, Florida,32821, USA

2:00pm

TOPS [ONE] Communications (Hands On)
Limited Capacity full
Adding this to your schedule will put you on the waitlist.

Learn how to use Owner Access Portals to communicate to your owners in this Hands-on lab for TOPS [ONE].


Computers in the lab are first come, first served. Bring your own device to guarantee hands-on time.

Speakers
avatar for Deb White

Deb White

Corporate Trainer, TOPS Software
Deborah's background is in Computer Support and Networking. After 13 years at TOPS, she has extensive knowledge of TOPS Software products and the CAM industry. She specializes in implementation and training of new and existing clients.


Thursday February 23, 2017 2:00pm - 2:50pm
Florida Bay 2 10100 International Drive, Orlando, Florida,32821, USA

2:00pm

Violation Management
Limited Capacity filling up

Inspections, ACC committees, CC&R's, oh my! Learn everything you need to know to sail through violation management in this class for TOPS iQ and TOPS Professional users.

Speakers
avatar for Diana Kral

Diana Kral

Corporate Trainer, TOPS Software
Diana has a background in IT and years of experience working for a property management company. She draws on that background, along with her deep knowledge of TOPS, to offer a complete training experience for TOPS clients.



Thursday February 23, 2017 2:00pm - 2:50pm
Florida Bay 1 10100 International Drive, Orlando, Florida,32821, USA

2:00pm

Residents, Customer Service and Difficult People: Part 1**
They daily work of managing residents and the tasks they generate (Part 1)

**This class is available for additional fee. Please register using the following link:

https://www.eventbrite.com/e/community-association-management-101-with-julie-adamen-tickets-29494086607

Speakers
avatar for Julie Adamen

Julie Adamen

President, Adamen, Inc.
Julie Adamen in the principal of Adamen Inc., a national consulting and employment firm specializing in the community management industry formed in 1997.  She is a recognized expert in community management, community management compensation and association and management company operations.  She is a prolific author, educator, motivational speaker and trainer for community managers and Boards of Directors.  | Julie has been... Read More →


Thursday February 23, 2017 2:00pm - 2:50pm
Caribbean C 10100 International Drive, Orlando, Florida,32821, USA

2:00pm

Fire Up Those Speeches and Presentations
This class is approved for 1 continuing education unit by the Florida Department of Business and Professional Regulation.

Speakers
avatar for Betsy Barbieux

Betsy Barbieux

Professional Development Coach, Florida CAM Schools
Considered an expert, Betsy Barbieux, CAM, CFCAM, guides managers and community association boards in handling the day-to-day operations of their communities and at the same time deal with different communication styles, difficult personalities, and conflict. Betsy is the author of Boardmanship, The Right Person at the Right Place with the Right Skills and How to Hire a Manager. Look for Betsy’s monthly articles in The Florida Community... Read More →



Thursday February 23, 2017 2:00pm - 2:50pm
Tampa Bay 2 10100 International Drive, Orlando, Florida,32821, USA

2:00pm

Mapping Your Dream Client's Buyer Journey
Limited Capacity seats available

Today, people complete over half of their research and education over the Internet prior to ever contacting an organization or purchasing services. In marketing your management company, it's important that you meet your potential clients where they are. This session will help you identify your dream client's buyer's journey and show you how you can use this information to get hired!

Speakers
avatar for Andrea Drennen, CMCA

Andrea Drennen, CMCA

Marketing Manager, TOPS Software
Andrea, CMCA, is the primary author of the TOPS CAMblog, a valued resource for Community Association Management Professionals. In addition to being a marketing expert, Andrea has a deep knowledge of software development, technology and issues affecting CAM professionals.



Thursday February 23, 2017 2:00pm - 2:50pm
Tampa Bay 1 10100 International Drive, Orlando, Florida,32821, USA

2:00pm

Mobilized Communication
Limited Capacity seats available

Effective communication is a key skill in today's homeowner industry. The use of digital communication (including computers, mobile devices, and applications) are currently dominating the communication landscape.  This session aims to provide attendees with the basic knowledge required for effective mobile communication in the homeowner industry. 


This course is approved by the Community Association Managers International Certification Board (CAMICB) to fulfill continuing education requirements for the CMCA® certification. www.camicb.org.

How to Claim CAMICB CEU Credits: (applies to CMCA, AMS, LSM, PCAM)  

If you were signed up on the roster for a credit class, you will be receiving a certificate for that class in the mail. A copy of this certificate will need to be mailed to the CAMICB along with your re-certification application, to receive credit for the class. 

Class instructors will independently provide CAMICB with the class roster for confirmation, so you will only be eligible for CEUs if you signed in upon joining the class. 


Speakers
avatar for James Garner

James Garner

VP, Business Development, Nabr Network
James Garner is the Vice President of Business Development at Nabr Network located in Lewisville, Texas. He brings over 20 years of experience in capturing the benefit and energy of technology to enhance effective communication strategies and optimize operational efficiencies. He began his business career in the early 90’s with the Zig Ziglar Training Company as a corporate trainer.

Partners
avatar for Nabr Network

Nabr Network

Nabr Network is the industry's most comprehensive private communication platform and web presence--specifically developed for community associations. 


Thursday February 23, 2017 2:00pm - 2:50pm
Tampa Bay 3 10100 International Drive, Orlando, Florida,32821, USA

2:00pm

Future Tech: Vendor Portal for TOPS [ONE]
Limited Capacity seats available

Ever wanted to get in on the ground floor of a new TOPS feature? Join the TOPS product team to see what we are working on with the new Vendor Portal, and share your feedback and experience to make it even better!

Speakers
avatar for Kris Beauchamp

Kris Beauchamp

Product Manager, TOPS Software
Kris is a passionate technologist with a background in start-ups, Mobile Technology, Printing, and Web Development. He is new to the HOA Space but brings a wealth of knowledge to improve efficiency in the software that drives Community Management. He recommends you take him aside and share your perspective of the industry and how you plan to grow your business!
avatar for Aaron Jorgensen

Aaron Jorgensen

UI/UX Developer, TOPS Software
Prior to joining TOPS, Aaron spent 9 years as owner of digital media agency working with small, medium and even Fortune 100 companies, growing their businesses with branding, marketing and design services. His web design and branding work has been published in multiple books and publications.


Thursday February 23, 2017 2:00pm - 2:50pm
Coral A 10100 International Drive, Orlando, Florida,32821, USA

2:00pm

Sales *is* Communications: Workshop
Limited Capacity seats available

We're all selling something, whether you're selling your time, your services, or your skills. As a follow up to his Keynote presentation, the author of 'The Only Sales Guide You'll Ever Need' will be presenting an interactive workshop targetted to answer your questions and guide you toward better ways to create value for your clients.

This is a double-length session. Workshop attendees will receive a copy of a custom workbook and personalized attention to help provide solutions to your biggest problems.

Speakers
avatar for Anthony Ianarino

Anthony Ianarino

President, Solutions Staffing
S. Anthony Iannarino, J.D. is President and Chief Sales Officer for SOLUTIONS Staffing, a best-in-class staffing firm, and the Director of B2B Sales Coach & Consultancy. |   | Anthony also works as an adjunct faculty member at Capital University’s School of Management and Leadership. He teaches Personal Selling in the undergraduate program, and he teaches Persuasive Marketing and Social Media Marketing in the MBA program... Read More →


Thursday February 23, 2017 2:00pm - 3:50pm
Pensacola Bay 10100 International Drive, Orlando, Florida,32821, USA

3:00pm

Dealing With Difficult People

Extinguish the Angry Fire! This informative, interactive course offers insight into developing effective communication and negotiating skills, recognizing and successfully working with different behavior types and diffusing those “bombs” before they blow up.


This course is approved by the Community Association Managers International Certification Board (CAMICB) to fulfill continuing education requirements for the CMCA® certification. www.camicb.org.

How to Claim CAMICB CEU Credits: (applies to CMCA, AMS, LSM, PCAM)  

If you were signed up on the roster for a credit class, you will be receiving a certificate for that class in the mail. A copy of this certificate will need to be mailed to the CAMICB along with your re-certification application, to receive credit for the class. 

Class instructors will independently provide CAMICB with the class roster for confirmation, so you will only be eligible for CEUs if you signed in upon joining the class. 

This class is approved for 1 continuing education unit by the Florida Department of Business and Professional Regulation.


Speakers
avatar for Jill Kalter

Jill Kalter

Resolve Mediation, Inc
Jill Kalter is a full time professional Mediator with over 25 years’ experience in the legal field. A Florida Supreme Court Certified Circuit Civil and Appellate Mediator, Ms. Kalter is the founder of Resolve Mediation, Inc. specializing in community association disputes. | As a licensed provider for the Department of Business and Professional Regulation in the State of Florida and course approved by the Community Association Managers... Read More →



Thursday February 23, 2017 3:00pm - 3:50pm
Tampa Bay 2 10100 International Drive, Orlando, Florida,32821, USA

3:00pm

Advanced Accounts Payable in TOPS [ONE]
Limited Capacity seats available

Speakers
avatar for Nancy Marry, CAM

Nancy Marry, CAM

Corporate Trainer, TOPS Software
Nancy is an accounting expert with extensive experience in goods and services accounting and forensic accounting. With her wry sense of humor, she takes accounting (a traditionally boring subject), and makes it fun and informative. Nancy is thoroughly familiar with TOPS and was a Tech Support Team Lead for 6 years.



Thursday February 23, 2017 3:00pm - 3:50pm
Florida Bay 3 10100 International Drive, Orlando, Florida,32821, USA

3:00pm

Communicating with the Modern Homeowner
Limited Capacity seats available

Speakers
avatar for Mickey McGuire

Mickey McGuire

VP, Sales, SouthData
Mickey McGuire is the Vice President of Sales for SouthData, a national supplier of printed and electronic communications specializing in the HOA Market and has been with SouthData for over 14 years.In this capacity he oversees the sales and marketing of a sales team that covers the US. In addition, he is involved with all factions of the SouthData organization including Customer Service, Manufacturing and IT product and services... Read More →



Thursday February 23, 2017 3:00pm - 3:50pm
Tampa Bay 1 10100 International Drive, Orlando, Florida,32821, USA

3:00pm

TOPS [ONE] New Community Setup (Hands On)
Limited Capacity full
Adding this to your schedule will put you on the waitlist.

Learn how to setup a new TOPS[ONE]  community using TOPS Pro or iQ data in this Hands-on-lab for TOPS [ONE].
 

Computers in the lab are first come, first served. Bring your own device to guarantee hands-on time.

Speakers
avatar for Deb White

Deb White

Corporate Trainer, TOPS Software
Deborah's background is in Computer Support and Networking. After 13 years at TOPS, she has extensive knowledge of TOPS Software products and the CAM industry. She specializes in implementation and training of new and existing clients.


Thursday February 23, 2017 3:00pm - 3:50pm
Florida Bay 2 10100 International Drive, Orlando, Florida,32821, USA

3:00pm

Recouping Costs to the Management Company
Limited Capacity seats available

In this class for TOPS iQ and TOPS Professional users, we will discuss how to use the communications history as a counter to charge-backs.

Speakers
avatar for Diana Kral

Diana Kral

Corporate Trainer, TOPS Software
Diana has a background in IT and years of experience working for a property management company. She draws on that background, along with her deep knowledge of TOPS, to offer a complete training experience for TOPS clients.



Thursday February 23, 2017 3:00pm - 3:50pm
Florida Bay 1 10100 International Drive, Orlando, Florida,32821, USA

3:00pm

Residents, Customer Service and Difficult People: Part 2**
The daily work of managing residents and the tasks they generate (Part 2)

**This class is available for additional fee. Please register using the following link:

https://www.eventbrite.com/e/community-association-management-101-with-julie-adamen-tickets-29494086607 

Speakers
avatar for Julie Adamen

Julie Adamen

President, Adamen, Inc.
Julie Adamen in the principal of Adamen Inc., a national consulting and employment firm specializing in the community management industry formed in 1997.  She is a recognized expert in community management, community management compensation and association and management company operations.  She is a prolific author, educator, motivational speaker and trainer for community managers and Boards of Directors.  | Julie has been... Read More →


Thursday February 23, 2017 3:00pm - 3:50pm
Caribbean C 10100 International Drive, Orlando, Florida,32821, USA

3:00pm

Measuring Success
Limited Capacity seats available

Learn how to implement SMART goals and reporting to measure the success of your CAM Management organization.

Speakers
avatar for Mike Hardy

Mike Hardy

President & CEO, TOPS Software
Mike has specialized in technology and web-based software for over 15 years. He guides TOPS to develop industry leading Property Management software and is passionate about the CAM industry. His vision to make the CAMfire Conference an industry-wide event is a testament to his passion.



Thursday February 23, 2017 3:00pm - 3:50pm
Tampa Bay 3 10100 International Drive, Orlando, Florida,32821, USA

3:00pm

Future Tech: Document Storage and Management
Limited Capacity full
Adding this to your schedule will put you on the waitlist.

Ever wanted to get in on the ground floor of a new TOPS feature? Join the TOPS product team to see what we are working on with the Document Storage and Management, and share your feedback and experience to make it even better!

Speakers
avatar for Kris Beauchamp

Kris Beauchamp

Product Manager, TOPS Software
Kris is a passionate technologist with a background in start-ups, Mobile Technology, Printing, and Web Development. He is new to the HOA Space but brings a wealth of knowledge to improve efficiency in the software that drives Community Management. He recommends you take him aside and share your perspective of the industry and how you plan to grow your business!
avatar for Aaron Jorgensen

Aaron Jorgensen

UI/UX Developer, TOPS Software
Prior to joining TOPS, Aaron spent 9 years as owner of digital media agency working with small, medium and even Fortune 100 companies, growing their businesses with branding, marketing and design services. His web design and branding work has been published in multiple books and publications.


Thursday February 23, 2017 3:00pm - 3:50pm
Coral A 10100 International Drive, Orlando, Florida,32821, USA

7:00pm

Dinner & Entertainment
Limited Capacity seats available

The true reason people come to CAMfire - It's Party Time! Join us for dinner and entertainment. And just remember, what happens at CAMfire, goes on Facebook the next day!

Thursday February 23, 2017 7:00pm - 10:00pm
Oceans Ballroom 10100 International Drive, Orlando, Florida,32821, USA
 
Friday, February 24
 

8:30am

Breakfast
Breakfast is the most important meal of the day, don’t miss it! (registration not required)

Friday February 24, 2017 8:30am - 9:00am
Oceans Ballroom 10100 International Drive, Orlando, Florida,32821, USA

9:00am

Thinking Big
James Bradley, MBS has spent years consulting management companies and industry related businesses. Now he puts his knowledge and experience to bear for you!

Speakers
avatar for James Bradley

James Bradley

Vice President, Disaster Consulting Services
James Bradley is the Vice President of Partnership Development for Disaster Consulting Services. He oversees the strategic property management partnerships nationwide. Prior to Joining DCS, James held positions as the President/CEO of Associa Colorado, Senior Vice President and Director of Association Banking for State Bank & Trust, and was a banking Relationship Manager for BB&T Bank – Association Services.  Prior to these roles, he owned and... Read More →


Friday February 24, 2017 9:00am - 9:50am
Oceans Ballroom 10100 International Drive, Orlando, Florida,32821, USA

10:00am

Forensic Accounting for Fraudulent Accounts
Limited Capacity seats available

How do you identify fraudulent behavior in TOPS, and what are the steps you need to take to correct it? In this class for TOPS iQ and TOPS Professional users, we'll walk you through forensic accounting procedures.

Speakers
avatar for Diana Kral

Diana Kral

Corporate Trainer, TOPS Software
Diana has a background in IT and years of experience working for a property management company. She draws on that background, along with her deep knowledge of TOPS, to offer a complete training experience for TOPS clients.



Friday February 24, 2017 10:00am - 10:50am
Florida Bay 1 10100 International Drive, Orlando, Florida,32821, USA

10:00am

TOPS [ONE] AP Basics (Hands On)
Limited Capacity filling up

Learn how to process accounts payable transactions in the AP lifecycle in this Hands-on lab for TOPS [ONE].

Computers in the lab are first come, first served. Bring your own device to guarantee hands-on time.

Speakers
avatar for Deb White

Deb White

Corporate Trainer, TOPS Software
Deborah's background is in Computer Support and Networking. After 13 years at TOPS, she has extensive knowledge of TOPS Software products and the CAM industry. She specializes in implementation and training of new and existing clients.


Friday February 24, 2017 10:00am - 10:50am
Florida Bay 2 10100 International Drive, Orlando, Florida,32821, USA

10:00am

The Incredible Machine
Limited Capacity seats available

As an eighth grader, I took a “Computers” elective, which entailed typing exercises and unsupervised game-play. One of my favorite games was “The Incredible Machine". Players are given a tray of objects and tools to build mousetrap-like contraptions to accomplish simple tasks. I discovered pinball bumpers and tiny little people and as a morbid teen, realized I could make an enclosure of bumpers, fill it with the people, and when I hit “Go” on my “Incredible Machine”. The poor pawns would bounce around until they were all lying flat. While an underappreciated concept in my teenage mind, the game represented automation of tasks. In business applications, we often reference the word “workflow” when describing different processes. Software automation truly is the incredible machine in database applications.

Speakers
avatar for Chris Kelsey

Chris Kelsey

Client Relations, eUnify
Chris Kelsey is the Client Relations for eUnify - cloud-based property management software and President of appLega, which provides applications to law firms. He works closely with property managers, board members and attorneys in the industry and serves as the Vice President of his HOA Board. Chris earned a BA in Chinese (who said Lit/Language degrees were worthless?) and an MBA, with an emphasis in International Business, from Arizona State... Read More →


Friday February 24, 2017 10:00am - 10:50am
Tampa Bay 1 10100 International Drive, Orlando, Florida,32821, USA

10:00am

Utility Management 101 – Avoid Costly Mistakes

Proper management of water, electric and gas for your community can simultaneously promote conservation, reduce annual expenses and increase your property value. Do you pay for your resident’s utility expenses? Is energy de-regulated in your state? Do you know the state regulations regarding utility billing programs for your community? What is your community’s recovery rate? Do you or your management audit your municipal bills? Do you track market rates for energy commodities to reduce your bills? This overview will discuss changing regulations affecting utility cost recovery, staff education about billing programs, appropriate language, integrations with management software, and emerging technologies to help capture leakage as well as usage. 

Utilities are a very hot topic, as they are typically the #1 or #2 highest line item expense for community owners and typically the owners have little control over this item. Our educational piece will discuss changing regulations, emerging technologies and best practices in the industry. 


Speakers
avatar for Zach Beck

Zach Beck

APEX
Zach T. Beck has over 17 years in the multifamily housing industry ranging in all types of construction (high-rise, garden-style, and mid-rise).  He currently leads all sales operations as Vice President of Sales for APEX Billing Solutions.  His team is effectivly helping owners manage their utility costs nationally.  He has served as a tremendous resource in analyzing and recommending conservation efforts that have saved... Read More →



Friday February 24, 2017 10:00am - 10:50am
Pensacola Bay 10100 International Drive, Orlando, Florida,32821, USA

10:00am

Violations and Inspections in TOPS [ONE]
Limited Capacity filling up

In this TOPS [ONE] session, learn how the new Inspection feature works to make violation tracking easier and more automated than ever!

Speakers
avatar for Nancy Marry, CAM

Nancy Marry, CAM

Corporate Trainer, TOPS Software
Nancy is an accounting expert with extensive experience in goods and services accounting and forensic accounting. With her wry sense of humor, she takes accounting (a traditionally boring subject), and makes it fun and informative. Nancy is thoroughly familiar with TOPS and was a Tech Support Team Lead for 6 years.



Friday February 24, 2017 10:00am - 10:50am
Florida Bay 3 10100 International Drive, Orlando, Florida,32821, USA

10:00am

Get It Done!**
Find, organize, prioritize and act!

**This class is available for additional fee. Please register using the following link:

https://www.eventbrite.com/e/community-association-management-101-with-julie-adamen-tickets-29494086607

 

Speakers
avatar for Julie Adamen

Julie Adamen

President, Adamen, Inc.
Julie Adamen in the principal of Adamen Inc., a national consulting and employment firm specializing in the community management industry formed in 1997.  She is a recognized expert in community management, community management compensation and association and management company operations.  She is a prolific author, educator, motivational speaker and trainer for community managers and Boards of Directors.  | Julie has been... Read More →


Friday February 24, 2017 10:00am - 10:50am
Caribbean C 10100 International Drive, Orlando, Florida,32821, USA

10:00am

How to Give Award Winning Service
Limited Capacity seats available

Community Assoication Management of Central Florida was recently awarded a prestigious customer service award, even though they were up against much larger management companies. Learn from President Gina Holbrook how you can duplicate her company's success by giving the best service to your clients without breaking the bank

Speakers
avatar for Gina Holbrook

Gina Holbrook

Owner, Premier Association Management of Central Florida
President of Premier Association Management | President Elect for CAI Central Florida Chapter | Serve on several foundation Boards



Friday February 24, 2017 10:00am - 10:50am
Tampa Bay 3 10100 International Drive, Orlando, Florida,32821, USA

10:00am

Good to Great - Applying it Inside Your Company
Limited Capacity seats available

Good to Great is an exceptional management book that has many concepts and ideas applicable to the community management industry and management companies.

Speakers
avatar for Craig Lee Huntington

Craig Lee Huntington

SVP, Alliance Association Bank
Craig Lee Huntington is fun, innovative and entertaining. He began working at Western Alliance Bank in October 2008 with the creation of the Alliance Association Bank division.  He currently manages the Alliance Association Bank California and Texas Association Financial Partners.  Craig Lee has been an integral part of the Alliance Association Bank team, and he has played an active role in building the program, managing operations, creating... Read More →



Friday February 24, 2017 10:00am - 10:50am
Tampa Bay 2 10100 International Drive, Orlando, Florida,32821, USA

11:00am

Owner Resale Cycle
Limited Capacity seats available

One of the key elements of CAM industry specific software is a complete history of the lot or unit. In this introductory class for TOPS iQ and TOPS Professional users, we will walk you through the Owner Resale cycle.

Speakers
avatar for Diana Kral

Diana Kral

Corporate Trainer, TOPS Software
Diana has a background in IT and years of experience working for a property management company. She draws on that background, along with her deep knowledge of TOPS, to offer a complete training experience for TOPS clients.



Friday February 24, 2017 11:00am - 11:50am
Florida Bay 1 10100 International Drive, Orlando, Florida,32821, USA

11:00am

TOPS [ONE] Report Packages (Hands On)
Limited Capacity full
Adding this to your schedule will put you on the waitlist.

Learn how to create report packages for monthly financials in this Hands-on lab for TOPS [ONE].

Computers in the lab are first come, first served. Bring your own device to guarantee hands-on time.

Speakers
avatar for Deb White

Deb White

Corporate Trainer, TOPS Software
Deborah's background is in Computer Support and Networking. After 13 years at TOPS, she has extensive knowledge of TOPS Software products and the CAM industry. She specializes in implementation and training of new and existing clients.


Friday February 24, 2017 11:00am - 11:50am
Florida Bay 2 10100 International Drive, Orlando, Florida,32821, USA

11:00am

10 Tips and Tricks For a More Efficient ARC
Limited Capacity seats available

Speakers
avatar for Robert Thomson

Robert Thomson

Founder, ARC Tracker, Inc.
Robert Thomson, MBA, CPA Mr. Thomson first became involved with the homeowners’ association for his neighborhood in 1985 and has continued and deepened his involvement with HOA’s and community associations since then. He has served as board member, president, board chairperson, and advisor for HOA boards and architectural review committees and has lobbied state legislators on topics affecting the community association industry. He is... Read More →



Friday February 24, 2017 11:00am - 11:50am
Tampa Bay 2 10100 International Drive, Orlando, Florida,32821, USA

11:00am

A Tour of TOPS [ONE]
Limited Capacity seats available

Speakers
avatar for Nancy Marry, CAM

Nancy Marry, CAM

Corporate Trainer, TOPS Software
Nancy is an accounting expert with extensive experience in goods and services accounting and forensic accounting. With her wry sense of humor, she takes accounting (a traditionally boring subject), and makes it fun and informative. Nancy is thoroughly familiar with TOPS and was a Tech Support Team Lead for 6 years.



Friday February 24, 2017 11:00am - 11:50am
Florida Bay 3 10100 International Drive, Orlando, Florida,32821, USA

11:00am

How HOA’s Can Maximize ROI & Efficiency With AP in 2017
Limited Capacity seats available

AP Automation can result in significant time and cost savings for your HOA, but how can changing from a paper-based accounts payable process to an automated one truly maximize your department’s ROI?

Join us for this interactive session with Brian Thayer and Erin Rapp to discuss how automation can benefit your HOA by allowing you to:

• Transform your AP department into a profit center

• Leverage payables data for improved cash management and visibility

• Create scalable processes that reduce hiring needs / man hours

 


Speakers
avatar for Jan Skinner

Jan Skinner

Accounting System Partner Evangelist, AvidXchange
For over 20+ years, Jan has helped companies solve problems by helping them adopt technology or accounting software solutions. Jan’s past experience and industry relationships in the accounting system community were the perfect fit for her current role of driving strategic relationships with Accounting System partners. Many people in the industry recognize Jan from her 10 years at Best Software, Inc., where she worked as a “utility... Read More →
avatar for Brian Thayer

Brian Thayer

Real Estate Sales Manager, avidxchange
AP automation expert, Brian Thayer, has worked on hundreds of automation projects for real estate companies of a variety of sizes. With over 8 years of educating and coaching companies through the transition from a paper-based AP process to an automated one, Brian understands that the choice to automate your accounts payable process is a big one! He can help walk you through every step of the process – starting with the decision of... Read More →



Friday February 24, 2017 11:00am - 11:50am
Tampa Bay 1 10100 International Drive, Orlando, Florida,32821, USA

11:00am

Tracking Your Company's Financial Success
Limited Capacity seats available

Speakers
avatar for Michael Egleston

Michael Egleston

CEO, Cities Mgmt. & SenEarthCo, SenEarthCo
Prior to joining Cities Management, Mr. Egelston worked in the transportation and printing industries, managing several multi-million dollar operations the Twin Cities area. Building SenEarthCo from the ground up has been his focus in recent years. Mr. Egelston has a proven track record in growing, managing and turning around medium sized businesses.



Friday February 24, 2017 11:00am - 11:50am
Tampa Bay 3 10100 International Drive, Orlando, Florida,32821, USA

11:00am

Future Tech: Owner Communications in TOPS [ONE]
Limited Capacity filling up

Ever wanted to get in on the ground floor of a new TOPS feature? Join the TOPS product team to see what we are working on with Advanced Owner Communications, and share your feedback and experience to make it even better!

Speakers
avatar for Kris Beauchamp

Kris Beauchamp

Product Manager, TOPS Software
Kris is a passionate technologist with a background in start-ups, Mobile Technology, Printing, and Web Development. He is new to the HOA Space but brings a wealth of knowledge to improve efficiency in the software that drives Community Management. He recommends you take him aside and share your perspective of the industry and how you plan to grow your business!
avatar for Aaron Jorgensen

Aaron Jorgensen

UI/UX Developer, TOPS Software
Prior to joining TOPS, Aaron spent 9 years as owner of digital media agency working with small, medium and even Fortune 100 companies, growing their businesses with branding, marketing and design services. His web design and branding work has been published in multiple books and publications.


Friday February 24, 2017 11:00am - 11:50am
Coral A 10100 International Drive, Orlando, Florida,32821, USA

11:00am

Navigating the IT Roadmap for Community Association Managers
Limited Capacity seats available

Buying IT doesn’t have to suck. Learn how you should be spending your technology budget, what you should look for in an IT partner, and overall best practices for outsourcing your technology needs, all while keeping spend under control.

Speakers
avatar for DJ Jones

DJ Jones

DJ Jones is a 14 year, award winning sales and marketing veteran who leads a team of professionals in creating and implementing internal campaigns. He specializes in building sales teams and partner programs that expand a company’s reach into vertical markets and exceed company revenue objectives.When not hard at work, DJ enjoys being involved in community sports and spending time with his two dogs, Hercules and Sedona. He plays in city-run... Read More →



Friday February 24, 2017 11:00am - 11:50am
Pensacola Bay 10100 International Drive, Orlando, Florida,32821, USA

12:00pm

Lunch & Closing Ceremony
Mmmm delicious lunch! (registration not required)

Friday February 24, 2017 12:00pm - 1:00pm
Oceans Ballroom 10100 International Drive, Orlando, Florida,32821, USA